We want to make you aware of presence management, a hot technology that's gaining tremendous popularity among companies big and small.
Presence management allows you to increase communications and productivity between your employees and customers. This wonderful technology gives all individuals within a company the ability to know what everyone is else is doing in real-time. By having this information one can determine if and in what manner to connect with another person. This presents one with an array of communication options that's dramatically driving up productivity for those companies - both large and small deploying presence management.
As a benefit to our customers, we created this press release to illustrate the benefits of presence management.
Monday, May 24, 2010
Friday, April 2, 2010
Midland Communications Stops Their Customers’ Networks from Being Attacked
Attacks on an organization’s data network occur on a frequent basis. This may come in the form of viruses, spyware or phishing. Many small to mid-sized businesses are missing the necessary technology to properly defend their critical information. As a result, Midland Communications is delivering robust solutions such as email security, web defense and off site data backup applications that create a solid fortrace to combat everyday threats. “One of the easiest avenues to penetrate a company’s network is through email,” commented Jason Smith, Sales Manager of Midland Communications. “Unwanted email continues to rise every year and as this occurs the threat to the network dramatically increases. The negative effect includes decreased employee productivity and downtime as well as the monetary costs associated with fixing the network if it’s penetrated. Therefore, we have introduced to our customers a fully managed email defense software that provides perimeter-based security.” The intuitive solution offers a variety of benefits including spam blocking, virus and worm scanning, and email attack and fraud protection. The software also presents the network administrator with a number user friendly reports designed to aide in making the necessary changes to effectively deal with new threats. This must have business application manages, monitors and protects an organization’s email 24 hours a day, 7 days a week.
Additionally, Midland Communications offers a web defense solution that proactively zeros in on spyware, viruses and phishing attacks. Web defense safeguards the entire network including remote users and adapts to the latest threats that occur. Companies benefit immediately after its implementation. For example, web defense reduces unproductive web surfing, network congestion, and employee downtime. It protects against vicious attacks and potential fraud, lowers the risk of confidential information leaks, identifies spyware-infected computers, and increases web visibility because it determines how end users spend their time on the web. However, the most important benefit is that it eliminates the time spent by IT professionals on threat management and enables them to focus on achieving strategic business objectives. According to a survey conducted by Continuity Insights magazine, KPMG Risk Advisory Services, and The Hartford’s Guide to Emergency Preparedness, more than 25% of all businesses experience a significant crisis in any given year – of those that do not have a data recovery plan, 43% will not re-open. The practice of storing information, the heart and lifeblood of any organization, onto data tapes locally and having someone take them home for safekeeping is an outdated and dangerous practice. Midland Communications provides an off site data backup solution in the event the network goes down. This tool automatically and securely backs up all of an organization’s data directly to the onsite appliance while simultaneously backing up a copy to the offsite storage application. This solution eliminates the need to store and manage data tapes, reduces the expensive hardware needed to maintain those tapes, and increases the recovery speed of lost data. “Advances in threat protection have come to a point where it’s extremely cost effective for any business to secure their most critical asset. As our customers’ trusted technology advisor we strongly encourage all organizations to take advantage of these solutions because it gives every business owner the peace of mind that their network and information are secure,” commented Mr. Smith.
Additionally, Midland Communications offers a web defense solution that proactively zeros in on spyware, viruses and phishing attacks. Web defense safeguards the entire network including remote users and adapts to the latest threats that occur. Companies benefit immediately after its implementation. For example, web defense reduces unproductive web surfing, network congestion, and employee downtime. It protects against vicious attacks and potential fraud, lowers the risk of confidential information leaks, identifies spyware-infected computers, and increases web visibility because it determines how end users spend their time on the web. However, the most important benefit is that it eliminates the time spent by IT professionals on threat management and enables them to focus on achieving strategic business objectives. According to a survey conducted by Continuity Insights magazine, KPMG Risk Advisory Services, and The Hartford’s Guide to Emergency Preparedness, more than 25% of all businesses experience a significant crisis in any given year – of those that do not have a data recovery plan, 43% will not re-open. The practice of storing information, the heart and lifeblood of any organization, onto data tapes locally and having someone take them home for safekeeping is an outdated and dangerous practice. Midland Communications provides an off site data backup solution in the event the network goes down. This tool automatically and securely backs up all of an organization’s data directly to the onsite appliance while simultaneously backing up a copy to the offsite storage application. This solution eliminates the need to store and manage data tapes, reduces the expensive hardware needed to maintain those tapes, and increases the recovery speed of lost data. “Advances in threat protection have come to a point where it’s extremely cost effective for any business to secure their most critical asset. As our customers’ trusted technology advisor we strongly encourage all organizations to take advantage of these solutions because it gives every business owner the peace of mind that their network and information are secure,” commented Mr. Smith.
Midland Communications Stops Their Customers’ Networks from Being Attacked
Attacks on an organization’s data network occur on a frequent basis. This may come in the form of viruses, spyware or phishing. Many small to mid-sized businesses are missing the necessary technology to properly defend their critical information. As a result, Midland Communications is delivering robust solutions such as email security, web defense and off site data backup applications that create a solid fortrace to combat everyday threats. “One of the easiest avenues to penetrate a company’s network is through email,” commented Jason Smith, Sales Manager of Midland Communications. “Unwanted email continues to rise every year and as this occurs the threat to the network dramatically increases. The negative effect includes decreased employee productivity and downtime as well as the monetary costs associated with fixing the network if it’s penetrated. Therefore, we have introduced to our customers a fully managed email defense software that provides perimeter-based security.” The intuitive solution offers a variety of benefits including spam blocking, virus and worm scanning, and email attack and fraud protection. The software also presents the network administrator with a number user friendly reports designed to aide in making the necessary changes to effectively deal with new threats. This must have business application manages, monitors and protects an organization’s email 24 hours a day, 7 days a week.
Additionally, Midland Communications offers a web defense solution that proactively zeros in on spyware, viruses and phishing attacks. Web defense safeguards the entire network including remote users and adapts to the latest threats that occur. Companies benefit immediately after its implementation. For example, web defense reduces unproductive web surfing, network congestion, and employee downtime. It protects against vicious attacks and potential fraud, lowers the risk of confidential information leaks, identifies spyware-infected computers, and increases web visibility because it determines how end users spend their time on the web. However, the most important benefit is that it eliminates the time spent by IT professionals on threat management and enables them to focus on achieving strategic business objectives. According to a survey conducted by Continuity Insights magazine, KPMG Risk Advisory Services, and The Hartford’s Guide to Emergency Preparedness, more than 25% of all businesses experience a significant crisis in any given year – of those that do not have a data recovery plan, 43% will not re-open. The practice of storing information, the heart and lifeblood of any organization, onto data tapes locally and having someone take them home for safekeeping is an outdated and dangerous practice. Midland Communications provides an off site data backup solution in the event the network goes down. This tool automatically and securely backs up all of an organization’s data directly to the onsite appliance while simultaneously backing up a copy to the offsite storage application. This solution eliminates the need to store and manage data tapes, reduces the expensive hardware needed to maintain those tapes, and increases the recovery speed of lost data. “Advances in threat protection have come to a point where it’s extremely cost effective for any business to secure their most critical asset. As our customers’ trusted technology advisor we strongly encourage all organizations to take advantage of these solutions because it gives every business owner the peace of mind that their network and information are secure,” commented Mr. Smith.
Additionally, Midland Communications offers a web defense solution that proactively zeros in on spyware, viruses and phishing attacks. Web defense safeguards the entire network including remote users and adapts to the latest threats that occur. Companies benefit immediately after its implementation. For example, web defense reduces unproductive web surfing, network congestion, and employee downtime. It protects against vicious attacks and potential fraud, lowers the risk of confidential information leaks, identifies spyware-infected computers, and increases web visibility because it determines how end users spend their time on the web. However, the most important benefit is that it eliminates the time spent by IT professionals on threat management and enables them to focus on achieving strategic business objectives. According to a survey conducted by Continuity Insights magazine, KPMG Risk Advisory Services, and The Hartford’s Guide to Emergency Preparedness, more than 25% of all businesses experience a significant crisis in any given year – of those that do not have a data recovery plan, 43% will not re-open. The practice of storing information, the heart and lifeblood of any organization, onto data tapes locally and having someone take them home for safekeeping is an outdated and dangerous practice. Midland Communications provides an off site data backup solution in the event the network goes down. This tool automatically and securely backs up all of an organization’s data directly to the onsite appliance while simultaneously backing up a copy to the offsite storage application. This solution eliminates the need to store and manage data tapes, reduces the expensive hardware needed to maintain those tapes, and increases the recovery speed of lost data. “Advances in threat protection have come to a point where it’s extremely cost effective for any business to secure their most critical asset. As our customers’ trusted technology advisor we strongly encourage all organizations to take advantage of these solutions because it gives every business owner the peace of mind that their network and information are secure,” commented Mr. Smith.
Midland Communications Stops Their Customers’ Networks from Being Attacked
Attacks on an organization’s data network occur on a frequent basis. This may come in the form of viruses, spyware or phishing. Many small to mid-sized businesses are missing the necessary technology to properly defend their critical information. As a result, Midland Communications is delivering robust solutions such as email security, web defense and off site data backup applications that create a solid fortrace to combat everyday threats. “One of the easiest avenues to penetrate a company’s network is through email,” commented Jason Smith, Sales Manager of Midland Communications. “Unwanted email continues to rise every year and as this occurs the threat to the network dramatically increases. The negative effect includes decreased employee productivity and downtime as well as the monetary costs associated with fixing the network if it’s penetrated. Therefore, we have introduced to our customers a fully managed email defense software that provides perimeter-based security.” The intuitive solution offers a variety of benefits including spam blocking, virus and worm scanning, and email attack and fraud protection. The software also presents the network administrator with a number user friendly reports designed to aide in making the necessary changes to effectively deal with new threats. This must have business application manages, monitors and protects an organization’s email 24 hours a day, 7 days a week.
Additionally, Midland Communications offers a web defense solution that proactively zeros in on spyware, viruses and phishing attacks. Web defense safeguards the entire network including remote users and adapts to the latest threats that occur. Companies benefit immediately after its implementation. For example, web defense reduces unproductive web surfing, network congestion, and employee downtime. It protects against vicious attacks and potential fraud, lowers the risk of confidential information leaks, identifies spyware-infected computers, and increases web visibility because it determines how end users spend their time on the web. However, the most important benefit is that it eliminates the time spent by IT professionals on threat management and enables them to focus on achieving strategic business objectives. According to a survey conducted by Continuity Insights magazine, KPMG Risk Advisory Services, and The Hartford’s Guide to Emergency Preparedness, more than 25% of all businesses experience a significant crisis in any given year – of those that do not have a data recovery plan, 43% will not re-open. The practice of storing information, the heart and lifeblood of any organization, onto data tapes locally and having someone take them home for safekeeping is an outdated and dangerous practice. Midland Communications provides an off site data backup solution in the event the network goes down. This tool automatically and securely backs up all of an organization’s data directly to the onsite appliance while simultaneously backing up a copy to the offsite storage application. This solution eliminates the need to store and manage data tapes, reduces the expensive hardware needed to maintain those tapes, and increases the recovery speed of lost data. “Advances in threat protection have come to a point where it’s extremely cost effective for any business to secure their most critical asset. As our customers’ trusted technology advisor we strongly encourage all organizations to take advantage of these solutions because it gives every business owner the peace of mind that their network and information are secure,” commented Mr. Smith.
Additionally, Midland Communications offers a web defense solution that proactively zeros in on spyware, viruses and phishing attacks. Web defense safeguards the entire network including remote users and adapts to the latest threats that occur. Companies benefit immediately after its implementation. For example, web defense reduces unproductive web surfing, network congestion, and employee downtime. It protects against vicious attacks and potential fraud, lowers the risk of confidential information leaks, identifies spyware-infected computers, and increases web visibility because it determines how end users spend their time on the web. However, the most important benefit is that it eliminates the time spent by IT professionals on threat management and enables them to focus on achieving strategic business objectives. According to a survey conducted by Continuity Insights magazine, KPMG Risk Advisory Services, and The Hartford’s Guide to Emergency Preparedness, more than 25% of all businesses experience a significant crisis in any given year – of those that do not have a data recovery plan, 43% will not re-open. The practice of storing information, the heart and lifeblood of any organization, onto data tapes locally and having someone take them home for safekeeping is an outdated and dangerous practice. Midland Communications provides an off site data backup solution in the event the network goes down. This tool automatically and securely backs up all of an organization’s data directly to the onsite appliance while simultaneously backing up a copy to the offsite storage application. This solution eliminates the need to store and manage data tapes, reduces the expensive hardware needed to maintain those tapes, and increases the recovery speed of lost data. “Advances in threat protection have come to a point where it’s extremely cost effective for any business to secure their most critical asset. As our customers’ trusted technology advisor we strongly encourage all organizations to take advantage of these solutions because it gives every business owner the peace of mind that their network and information are secure,” commented Mr. Smith.
Midland Communications Stops Their Customers’ Networks from Being Attacked
Attacks on an organization’s data network occur on a frequent basis. This may come in the form of viruses, spyware or phishing. Many small to mid-sized businesses are missing the necessary technology to properly defend their critical information. As a result, Midland Communications is delivering robust solutions such as email security, web defense and off site data backup applications that create a solid fortrace to combat everyday threats. “One of the easiest avenues to penetrate a company’s network is through email,” commented Jason Smith, Sales Manager of Midland Communications. “Unwanted email continues to rise every year and as this occurs the threat to the network dramatically increases. The negative effect includes decreased employee productivity and downtime as well as the monetary costs associated with fixing the network if it’s penetrated. Therefore, we have introduced to our customers a fully managed email defense software that provides perimeter-based security.” The intuitive solution offers a variety of benefits including spam blocking, virus and worm scanning, and email attack and fraud protection. The software also presents the network administrator with a number user friendly reports designed to aide in making the necessary changes to effectively deal with new threats. This must have business application manages, monitors and protects an organization’s email 24 hours a day, 7 days a week.
Additionally, Midland Communications offers a web defense solution that proactively zeros in on spyware, viruses and phishing attacks. Web defense safeguards the entire network including remote users and adapts to the latest threats that occur. Companies benefit immediately after its implementation. For example, web defense reduces unproductive web surfing, network congestion, and employee downtime. It protects against vicious attacks and potential fraud, lowers the risk of confidential information leaks, identifies spyware-infected computers, and increases web visibility because it determines how end users spend their time on the web. However, the most important benefit is that it eliminates the time spent by IT professionals on threat management and enables them to focus on achieving strategic business objectives. According to a survey conducted by Continuity Insights magazine, KPMG Risk Advisory Services, and The Hartford’s Guide to Emergency Preparedness, more than 25% of all businesses experience a significant crisis in any given year – of those that do not have a data recovery plan, 43% will not re-open. The practice of storing information, the heart and lifeblood of any organization, onto data tapes locally and having someone take them home for safekeeping is an outdated and dangerous practice. Midland Communications provides an off site data backup solution in the event the network goes down. This tool automatically and securely backs up all of an organization’s data directly to the onsite appliance while simultaneously backing up a copy to the offsite storage application. This solution eliminates the need to store and manage data tapes, reduces the expensive hardware needed to maintain those tapes, and increases the recovery speed of lost data. “Advances in threat protection have come to a point where it’s extremely cost effective for any business to secure their most critical asset. As our customers’ trusted technology advisor we strongly encourage all organizations to take advantage of these solutions because it gives every business owner the peace of mind that their network and information are secure,” commented Mr. Smith.
Additionally, Midland Communications offers a web defense solution that proactively zeros in on spyware, viruses and phishing attacks. Web defense safeguards the entire network including remote users and adapts to the latest threats that occur. Companies benefit immediately after its implementation. For example, web defense reduces unproductive web surfing, network congestion, and employee downtime. It protects against vicious attacks and potential fraud, lowers the risk of confidential information leaks, identifies spyware-infected computers, and increases web visibility because it determines how end users spend their time on the web. However, the most important benefit is that it eliminates the time spent by IT professionals on threat management and enables them to focus on achieving strategic business objectives. According to a survey conducted by Continuity Insights magazine, KPMG Risk Advisory Services, and The Hartford’s Guide to Emergency Preparedness, more than 25% of all businesses experience a significant crisis in any given year – of those that do not have a data recovery plan, 43% will not re-open. The practice of storing information, the heart and lifeblood of any organization, onto data tapes locally and having someone take them home for safekeeping is an outdated and dangerous practice. Midland Communications provides an off site data backup solution in the event the network goes down. This tool automatically and securely backs up all of an organization’s data directly to the onsite appliance while simultaneously backing up a copy to the offsite storage application. This solution eliminates the need to store and manage data tapes, reduces the expensive hardware needed to maintain those tapes, and increases the recovery speed of lost data. “Advances in threat protection have come to a point where it’s extremely cost effective for any business to secure their most critical asset. As our customers’ trusted technology advisor we strongly encourage all organizations to take advantage of these solutions because it gives every business owner the peace of mind that their network and information are secure,” commented Mr. Smith.
Midland Communications Stops Their Customers’ Networks from Being Attacked
Attacks on an organization’s data network occur on a frequent basis. This may come in the form of viruses, spyware or phishing. Many small to mid-sized businesses are missing the necessary technology to properly defend their critical information. As a result, Midland Communications is delivering robust solutions such as email security, web defense and off site data backup applications that create a solid fortrace to combat everyday threats. “One of the easiest avenues to penetrate a company’s network is through email,” commented Jason Smith, Sales Manager of Midland Communications. “Unwanted email continues to rise every year and as this occurs the threat to the network dramatically increases. The negative effect includes decreased employee productivity and downtime as well as the monetary costs associated with fixing the network if it’s penetrated. Therefore, we have introduced to our customers a fully managed email defense software that provides perimeter-based security.” The intuitive solution offers a variety of benefits including spam blocking, virus and worm scanning, and email attack and fraud protection. The software also presents the network administrator with a number user friendly reports designed to aide in making the necessary changes to effectively deal with new threats. This must have business application manages, monitors and protects an organization’s email 24 hours a day, 7 days a week.
Additionally, Midland Communications offers a web defense solution that proactively zeros in on spyware, viruses and phishing attacks. Web defense safeguards the entire network including remote users and adapts to the latest threats that occur. Companies benefit immediately after its implementation. For example, web defense reduces unproductive web surfing, network congestion, and employee downtime. It protects against vicious attacks and potential fraud, lowers the risk of confidential information leaks, identifies spyware-infected computers, and increases web visibility because it determines how end users spend their time on the web. However, the most important benefit is that it eliminates the time spent by IT professionals on threat management and enables them to focus on achieving strategic business objectives. According to a survey conducted by Continuity Insights magazine, KPMG Risk Advisory Services, and The Hartford’s Guide to Emergency Preparedness, more than 25% of all businesses experience a significant crisis in any given year – of those that do not have a data recovery plan, 43% will not re-open. The practice of storing information, the heart and lifeblood of any organization, onto data tapes locally and having someone take them home for safekeeping is an outdated and dangerous practice. Midland Communications provides an off site data backup solution in the event the network goes down. This tool automatically and securely backs up all of an organization’s data directly to the onsite appliance while simultaneously backing up a copy to the offsite storage application. This solution eliminates the need to store and manage data tapes, reduces the expensive hardware needed to maintain those tapes, and increases the recovery speed of lost data. “Advances in threat protection have come to a point where it’s extremely cost effective for any business to secure their most critical asset. As our customers’ trusted technology advisor we strongly encourage all organizations to take advantage of these solutions because it gives every business owner the peace of mind that their network and information are secure,” commented Mr. Smith.
Additionally, Midland Communications offers a web defense solution that proactively zeros in on spyware, viruses and phishing attacks. Web defense safeguards the entire network including remote users and adapts to the latest threats that occur. Companies benefit immediately after its implementation. For example, web defense reduces unproductive web surfing, network congestion, and employee downtime. It protects against vicious attacks and potential fraud, lowers the risk of confidential information leaks, identifies spyware-infected computers, and increases web visibility because it determines how end users spend their time on the web. However, the most important benefit is that it eliminates the time spent by IT professionals on threat management and enables them to focus on achieving strategic business objectives. According to a survey conducted by Continuity Insights magazine, KPMG Risk Advisory Services, and The Hartford’s Guide to Emergency Preparedness, more than 25% of all businesses experience a significant crisis in any given year – of those that do not have a data recovery plan, 43% will not re-open. The practice of storing information, the heart and lifeblood of any organization, onto data tapes locally and having someone take them home for safekeeping is an outdated and dangerous practice. Midland Communications provides an off site data backup solution in the event the network goes down. This tool automatically and securely backs up all of an organization’s data directly to the onsite appliance while simultaneously backing up a copy to the offsite storage application. This solution eliminates the need to store and manage data tapes, reduces the expensive hardware needed to maintain those tapes, and increases the recovery speed of lost data. “Advances in threat protection have come to a point where it’s extremely cost effective for any business to secure their most critical asset. As our customers’ trusted technology advisor we strongly encourage all organizations to take advantage of these solutions because it gives every business owner the peace of mind that their network and information are secure,” commented Mr. Smith.
Midland Communications Stops Their Customers’ Networks from Being Attacked
Attacks on an organization’s data network occur on a frequent basis. This may come in the form of viruses, spyware or phishing. Many small to mid-sized businesses are missing the necessary technology to properly defend their critical information. As a result, Midland Communications is delivering robust solutions such as email security, web defense and off site data backup applications that create a solid fortrace to combat everyday threats. “One of the easiest avenues to penetrate a company’s network is through email,” commented Jason Smith, Sales Manager of Midland Communications. “Unwanted email continues to rise every year and as this occurs the threat to the network dramatically increases. The negative effect includes decreased employee productivity and downtime as well as the monetary costs associated with fixing the network if it’s penetrated. Therefore, we have introduced to our customers a fully managed email defense software that provides perimeter-based security.” The intuitive solution offers a variety of benefits including spam blocking, virus and worm scanning, and email attack and fraud protection. The software also presents the network administrator with a number user friendly reports designed to aide in making the necessary changes to effectively deal with new threats. This must have business application manages, monitors and protects an organization’s email 24 hours a day, 7 days a week.
Additionally, Midland Communications offers a web defense solution that proactively zeros in on spyware, viruses and phishing attacks. Web defense safeguards the entire network including remote users and adapts to the latest threats that occur. Companies benefit immediately after its implementation. For example, web defense reduces unproductive web surfing, network congestion, and employee downtime. It protects against vicious attacks and potential fraud, lowers the risk of confidential information leaks, identifies spyware-infected computers, and increases web visibility because it determines how end users spend their time on the web. However, the most important benefit is that it eliminates the time spent by IT professionals on threat management and enables them to focus on achieving strategic business objectives. According to a survey conducted by Continuity Insights magazine, KPMG Risk Advisory Services, and The Hartford’s Guide to Emergency Preparedness, more than 25% of all businesses experience a significant crisis in any given year – of those that do not have a data recovery plan, 43% will not re-open. The practice of storing information, the heart and lifeblood of any organization, onto data tapes locally and having someone take them home for safekeeping is an outdated and dangerous practice. Midland Communications provides an off site data backup solution in the event the network goes down. This tool automatically and securely backs up all of an organization’s data directly to the onsite appliance while simultaneously backing up a copy to the offsite storage application. This solution eliminates the need to store and manage data tapes, reduces the expensive hardware needed to maintain those tapes, and increases the recovery speed of lost data. “Advances in threat protection have come to a point where it’s extremely cost effective for any business to secure their most critical asset. As our customers’ trusted technology advisor we strongly encourage all organizations to take advantage of these solutions because it gives every business owner the peace of mind that their network and information are secure,” commented Mr. Smith.
Additionally, Midland Communications offers a web defense solution that proactively zeros in on spyware, viruses and phishing attacks. Web defense safeguards the entire network including remote users and adapts to the latest threats that occur. Companies benefit immediately after its implementation. For example, web defense reduces unproductive web surfing, network congestion, and employee downtime. It protects against vicious attacks and potential fraud, lowers the risk of confidential information leaks, identifies spyware-infected computers, and increases web visibility because it determines how end users spend their time on the web. However, the most important benefit is that it eliminates the time spent by IT professionals on threat management and enables them to focus on achieving strategic business objectives. According to a survey conducted by Continuity Insights magazine, KPMG Risk Advisory Services, and The Hartford’s Guide to Emergency Preparedness, more than 25% of all businesses experience a significant crisis in any given year – of those that do not have a data recovery plan, 43% will not re-open. The practice of storing information, the heart and lifeblood of any organization, onto data tapes locally and having someone take them home for safekeeping is an outdated and dangerous practice. Midland Communications provides an off site data backup solution in the event the network goes down. This tool automatically and securely backs up all of an organization’s data directly to the onsite appliance while simultaneously backing up a copy to the offsite storage application. This solution eliminates the need to store and manage data tapes, reduces the expensive hardware needed to maintain those tapes, and increases the recovery speed of lost data. “Advances in threat protection have come to a point where it’s extremely cost effective for any business to secure their most critical asset. As our customers’ trusted technology advisor we strongly encourage all organizations to take advantage of these solutions because it gives every business owner the peace of mind that their network and information are secure,” commented Mr. Smith.
Monday, February 8, 2010
Presence Management & How It’s Enhancing Communication Between Employees & Customers
Want to increase communications and productivity between employees and customers? Then, presence management is the way to go. This wonderful technology gives all individuals within a company the ability to know what everyone is else is doing in real-time. Is someone in the building or even at their desk? Are they in a meeting? Are they on the phone? By having this information one can determine if and in what manner to connect with another person. That’s essentially the purpose of presence management and it’s enhancing the way we communicate. Having this information presents one with an array of communication options that’s dramatically driving up productivity for those companies – both large and small deploying presence management.
Unified presence management is driven off of a company’s voice and data system and empowers people to control every facet of their communications. It includes and functions off of all devices such as computers, cell phones, Voice over IP (VoIP), and personal communications services. As soon as someone logs onto their computer a pop up window appears containing the names of fellow employees and their current activity as well as their location. Essentially, the technology lets you see the presence status of others, send emails and voicemails, receive faxes, control all your phone calls via desktop phones or a softphone, send secure Instant Messages and voice messages, launch a collaborative web conference session – all with a single mouse click. Users may also put notes into presence for everyone to see. For example, a note may have the time when an employee will be back in the office from lunch or say an off site meeting. Another user may make everyone aware that they may be working from home that day. Knowing everyone’s availability offers greater options to rapidly assist with everyday business issues.
The power of presence is absolutely incredible. For instance, a customer may contact your facility with a question and the individual that answered the phone may not have the necessary information to respond appropriately. Immediately, the employee can view presence and see who is available to assist the customer. They may send a question via an instant message or put the caller on hold, contact their colleague to gather the information or directly transfer the call while giving the colleague a heads up. The flexibility of presence is tremendous and one can assume that it is easily driving customer satisfaction levels through the roof. A basic phone system cannot operate in this fashion and unfortunately those that utilize traditional telephony are missing the boat.
Included in presence are such features as find me follow me. This unique technology gives people the ability to reach a specific individual anytime, anywhere based on the implementation of a few easy to set rules in the system. A can call come in and the caller has the option of finding the person on their cell phone or at another predetermined location. The user may also have all calls set to directly transfer to the cell as well. Another relatively new feature is twinning – a setting that rings both the desk and mobile phone simultaneously. Reaching the person you want to, has never been this easy.
Time is more important than ever in today’s business environment. Presence management saves an incredible amount of time because of the technology’s innate ability to drive efficiency and productivity. Every business owner realizes the positive impact that even a minimal amount of improvement in this area can have on an organization’s bottom line. Not to mention the empowerment an employee has to make better-informed communication decisions that in the end drives satisfaction in the workplace. Presence management is a true win for everybody!
Unified presence management is driven off of a company’s voice and data system and empowers people to control every facet of their communications. It includes and functions off of all devices such as computers, cell phones, Voice over IP (VoIP), and personal communications services. As soon as someone logs onto their computer a pop up window appears containing the names of fellow employees and their current activity as well as their location. Essentially, the technology lets you see the presence status of others, send emails and voicemails, receive faxes, control all your phone calls via desktop phones or a softphone, send secure Instant Messages and voice messages, launch a collaborative web conference session – all with a single mouse click. Users may also put notes into presence for everyone to see. For example, a note may have the time when an employee will be back in the office from lunch or say an off site meeting. Another user may make everyone aware that they may be working from home that day. Knowing everyone’s availability offers greater options to rapidly assist with everyday business issues.
The power of presence is absolutely incredible. For instance, a customer may contact your facility with a question and the individual that answered the phone may not have the necessary information to respond appropriately. Immediately, the employee can view presence and see who is available to assist the customer. They may send a question via an instant message or put the caller on hold, contact their colleague to gather the information or directly transfer the call while giving the colleague a heads up. The flexibility of presence is tremendous and one can assume that it is easily driving customer satisfaction levels through the roof. A basic phone system cannot operate in this fashion and unfortunately those that utilize traditional telephony are missing the boat.
Included in presence are such features as find me follow me. This unique technology gives people the ability to reach a specific individual anytime, anywhere based on the implementation of a few easy to set rules in the system. A can call come in and the caller has the option of finding the person on their cell phone or at another predetermined location. The user may also have all calls set to directly transfer to the cell as well. Another relatively new feature is twinning – a setting that rings both the desk and mobile phone simultaneously. Reaching the person you want to, has never been this easy.
Time is more important than ever in today’s business environment. Presence management saves an incredible amount of time because of the technology’s innate ability to drive efficiency and productivity. Every business owner realizes the positive impact that even a minimal amount of improvement in this area can have on an organization’s bottom line. Not to mention the empowerment an employee has to make better-informed communication decisions that in the end drives satisfaction in the workplace. Presence management is a true win for everybody!
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